Gettings Support

For support with our products and services, please use the methods below:

Custom Projects

For custom software, integration or commisioning inquiries please contact our team using our main contact page.

FAQs

If you have forgotten your passcode you will need to obtain a master passcode. This is a single use code which will allow you to access the secure item.

To obtain a code follow the steps below

  • Navigate to the iOS device settings
  • Scroll and locate Ctrl in the side menu
  • Select Ctrl and locate the 'Session Identifier' field
  • The ID will appear as 4 blocks of 4 numbers
  • Make note of the last 4 digits, this will be the master passcode
  • Open Ctrl for iPad, open the secure item and enter the passcode
  • An alert will be presented notifying you this is a master passcode. Once use the code will be reset

Ensure you are:

  • Running the latest version of iOS
  • Running the latest version of Ctrl for iPad

For uninterrupted use we recommend you:

  • Enable 'Do Not Disturb'
  • Disable 'Notifications'

For installations or events, you may wish to:

  • Enable Guided Access